The product
Collect, triage, and understand feedback
FlipFeedback is built for the way marketing teams actually work: feedback comes from everywhere, and you need to make sense of it without a data team.
Inbox
Every signal, one stream
Feedback arrives from a dozen places: campaign replies, survey responses, app store reviews, support tickets, social mentions. FlipFeedback collects them into a single, searchable inbox so your team works from one source of truth instead of five.
- Filter by source, campaign, status, or sentiment
- Full-text search across every item
- Saved views for the segments you watch most
Triage
Lightweight workflow, no overhead
Tag what matters, assign owners, and move items from new to in review to resolved. Triage is fast enough to do daily and structured enough that nothing slips through.
- Custom labels for themes, products, and priorities
- Assign to teammates and leave comments
- Status changes that keep the inbox honest
Analytics
Trends, not just totals
The analytics view turns the raw stream into something you can present. Volume over time, breakdowns by source and campaign, and sentiment movement, so you can tell what changed and act before the next sprint.
- Volume and sentiment over any time range
- Breakdown by campaign, source, and label
- Highlight the shifts worth a closer look
Connections
Wire up the channels you already run
Connecting a source takes a few clicks, and feedback flows in automatically from then on. Add channels as you grow without re-plumbing anything.
- Campaign and channel connectors
- Import historical feedback on setup
- Team settings and member roles